Shipping policies and inventory expectations

We are diligent in maintaining an accurate list of available products from the manufacturers that we represent. Most products are shipped to customers directly from the product manufacturer. The stock levels published on precision-elec.com may or may not depict actual inventory of our own. Although we have an inventory of products, the relevance of stock levels is directly dependent upon information that manufacturers provide to its distributors. In addition to our physical inventory Stock products published on precision-elec.com reflect stock availability provided to each of the corresponding manufacturers and all inventory is routinely updated. Updates transpire as quickly as humanly possible upon the discovery of or upon the reporting of stock errors or incorrect pricing published on precision-elec.com. If an order is affected by an inventory error or price error, the error in question and/or pricing discrepancy is revised on the website followed by written communication to the customer via email report to ensure that there is written proof of the occurrence. Customers are required to confirm/reply to the email report upon receipt for all revisions to their order related to stock errors or pricing discrepancies. In most cases the order will be placed on hold until the customer responds to the email requesting approval prior to shipment release of the corresponding order. We reserve the right to make or avoid any decision(s) necessary on behalf of the customer with good judgments for unique situations and/or expedited orders when the customer cannot be reached in order to meet a shipment deadline.

The most reliable method to verify stock on any products is via telephone. Call the sales team with the manufacturer and model number and we will check on the spot or we will call you back if a manufacturer needs to be contacted. Outgoing shipments depart between 2:00 pm – 3:00 pm (EST). Under the circumstances we must receive the order by 1:00 pm (EST) in order to have enough time to ship it out that same day. Conditions are unique every single business day so we do not guarantee same day shipping on any orders but our goal is to minimize downtime while maximizing production. Therefore we will always do our best to ship out expedited orders the same day that the order is received so long as the order is received by 1:00 pm (EST) and the item(s) ordered are in stock.

Free Ground Shipping for Variable Frequency Drive orders is only applicable to orders containing Variable Frequency Drives. Free Ground Shipping Covers all contiguous US addresses, excluding Alaska (AK) and Hawaii (HI). We do not ship internationally.

Expedited Shipments

All expedited orders will be shipped at the shippers’ discretion and convenience in order to meet the ship date requested by customer. Preferred shipping carriers are not applicable to orders that are to be shipped via expedited delivery; There is not preferred shipping carrier on expedited orders Regardless of shipping instructions printed on product listings, purchase order(s), account applications, and/or written instructions sent to precision-elec.com staff by email, or fax; Preferred Carriers are redundant On All Expedited Orders. We will do our best to meet your requests but we will put priority on the shipment so that it arrives the following business day (for next day air, two business days for 2-day air, etc) regardless of the customer’s shipping carrier preference, instructions or requests. Many different companies’ ship orders for precision-elec.com and all companies shipping for precision-elec.com have been instructed to put priority on expedited shipments despite any additional instructions or requests. This means that if a customer requests FedEx Priority Overnight Collect on Account, the shipper may end up in a situation where they can either ship the order via FedEx Priority Overnight or wait until the next day to ship via UPS (because the daily UPS already came and went for the day). All Expenses in any similar situation are to be paid by the customer. The customer is responsible for paying for the shipping charges corresponding to the services relating to the actual, applicable shipment. We will attempt to meet the customers shipping requirements however we will not be held responsible for any shipping or expedite fees which our vendors apply to customers’ order(s). The customer is liable for applicable shipping & handling fees or any other service charges associated with their order(s). We aim to maximize productivity and minimize downtime for our customers and this level of service is achieved by allowing our partners and employees to make the most economical decisions available to him or her through the resources available at our disposal at the time of each occurrence.

The most reliable method of checking stock levels for any particular product is via telephone. Always call to confirm a product(s) is in stock and ready to ship. Do not assume that the information published on the website is updated live. Do not assume that an order placed at 5:00 pm or 3:00 pm (EST) will ship same day by adding ‘next day air shipping’ to your order. Call us with your situation and we’ll exceed our competitors in every possible manner to gain you as a customer. Most manufacturers do not give access to live updated inventory so please do not place expectations upon information that is shown on the precision-elec.com website without calling to verify the stock level or published pricing to ensure your order and expectations are satisfied.  If you’re broke down or if you’re in a bind and need something shipped overnight, call us to confirm the availability and pricing before placing your order. Although we prefer email requisitions to check stock or pricing check, we would rather surpass your expectations than have you make a commitment which only time can tell the final outcome.

For orders shipping from our stock: Daily UPS Pickup for Outgoing Shipments arrives every day between 2:00 – 3:00 PM (EST). We suggest ordering before 1:00 PM (EST) but we are able to get orders shipped out in many different ways so try to get your order entered via our website before 2:00 pm (est) in order to prep the order for shipping prior to UPS Daily Pickup arrival.

ABB Red Carpet is available for $600 and $300 pending parts availability and order entry time. All ABB-Approved Red-Carpet orders ship within 24-48 hours after order entry.

Precision Red-Carpet (New!) If the item you need is in our stock and you contact us after the same day shipping cut off time to request a Red Carpet Delivery. Red Carpet Delivery must be requested and approved and is only available for stocked products. For approved Red Carpet Deliveries We will arrange for your order to be picked up and delivered to the UPS Hub at South Bend International Airport for same day shipping. This is the final drop location before expedited shipments depart to their final destination. Packages can be dropped off until 6:30 PM (EST) for same day outgoing deliveries. The prearranged Red Carpet Delivery cutoff time for order entry is no later than 5:45 PM Eastern Standard Time.  The cost of Red Carpet Delivery Will be a minimum of $300 and a maximum of $600 per package/delivery to the South Bend International Airport UPS Hub.

Shipping Notes and Restrictions

Orders are shipped Monday through Friday with the exception of holidays.

• All shipments are F.O.B. shipping point. Shipping options are available during checkout.
• Common Carriers Truck (LTL) will be used for large items, heavy loads and items requiring special handling. Any shipment weighing less than 100 pounds will be charged at the carrier minimum rate.
• UPS Next Day should be delivered by 10:30 AM for early AM orders and 12:00 Noon or the end of the next business day for standard next day orders depending on location. Delivery to remote locations, Hawaii, or Alaska may require additional time.
• FedEx Priority Overnight delivered by end of business day.
• FedEx First Priority Overnight to be delivered by noon the next business day.
• FedEx and UPS are frequently substituted for one-another depending on the shipper (manufacturer) of the product being delivered. If customer chooses UPS RED, they may receive order via FedEx Priority Overnight. These times are estimates only and Precision Electric, Inc. is not liable for delays or losses.
• UPS Blue (2 Day): Should be delivered by end of the second business day. Delivery to remote locations, Hawaii or Alaska may require additional time. Delivery times are estimates only and WESCO shall not be liable for delays.
• Hazardous materials (including Limited Quantity and ORM-D) cannot be shipped via any method except UPS Ground or LTL (Less Than Truckload). Hazardous materials cannot be shipped beyond the domestic borders of the contiguous United States.
• Hazardous materials (including Limited Quantity and ORM-D) may be boxed and shipped separately from all other items in your order. A Hazardous handling charge may be added to the shipping charges of the order. If you have any questions concerning hazardous materials on your order, please contact your local sales representative for assistance.
• We do not allow APO or FPBO shipments.

Partials and Backorders
If an item is out of stock and available for backorder, we will show the message “Item available for backorder.” If you require estimated lead times for your order you are expected to call us with your order number following order entry. If you require partials, you must mark Ship Partials on the ‘notes’ section during checkout  and if available, we will fulfill your request.

Tracking confirmation
You wil receive an email confirming your order following your order entry. If you don’t see an email confirming your order, check your spam folder or call the sales team Tracking is uploaded once your order is prepped for shipping and ready to depart. Tracking will not show up on ups.com or fedex.com until after 5:00 pm (PST) so please do not email or call stating that your tracking number is invalid or wrong until after that time period. If the manufacturer doesn’t provide tracking on time we will do our best to retrieve that information and email it to you but we are only able to provide you with the information that we have access to and sometimes this means tracking information not available for a few days after order entry date, depending on the manufacturer of the product that you ordered.

Order Cancellations/Returns

We strongly suggest you contact Precision Electric sales staff prior to placing an order if you’re unsure of the product and/or its capabilities. This is because we do not accept returns or cancelations for most orders. Each order cancelation request and return request is handled on a case by case basis. Depending on the circumstances we may authorize a cancelation and/or return. Please contact the sales team with your order number within 30 days of order date for a request for return / request for cancellation form or for more information.

Warranties:

Every product includes a manufacturer warranty. Each manufacturer has its own warranty policy. Contact the sales team with your order number and the product model number to initiate a request for warranty.

Repair Warranty:

Precision Electric Repair Services include a limited 12-month warranty. Contact the sales team for more information or to initiate a repair warranty.